Medical Review Manager focused on compliance and strategic opportunities in promotional materials for Pfizer. Collaborating across teams to ensure high compliance standards in Denmark and Norway.
About the role
- Qualitätsmanager at regiocom managing quality standards and monitoring in the telecommunications sector. Collaborating with teams to enhance customer satisfaction and performance metrics.
Responsibilities
- Entwicklung, Umsetzung und Überwachung von Qualitätsstandards und Richtlinien
- Durchführung von Call-Monitorings, Audits und Feedbackgesprächen mit Mitarbeitern
- Analyse von KPI-Daten und Ableitung von Optimierungsvorschlägen
- Schulung und Coaching der Teamleiter und Servicemitarbeiter
- Sicherstellung der Einhaltung von Service-Level-Agreements (SLAs)
- Unterstützung bei der Einführung neuer Prozesse und Tools zur Qualitätssteigerung
- Zusammenarbeit mit anderen Abteilungen zur kontinuierlichen Verbesserung der Kundenzufriedenheit
Requirements
- ausgezeichnete Deutschkenntnisse in Wort und Schrift (C1 Niveau)
- nachgewiesene Berufserfahrung im Call Center, idealerweise in einer vergleichbaren Position
- hohe Selbständigkeit und Eigeninitiative
- ausgeprägte Kommunikations- und Führungskompetenzen
- Erfahrung im Umgang mit KPI-Analysen und Qualitätsmanagement-Tools
- sicherer Umgang mit MS Office (Excel, Word, PowerPoint)
- Reisebereitschaft
Benefits
- unbefristeten Arbeitsvertrag mit Zukunft
- individuell zugeschnittene, bezahlte Einarbeitung
- attraktives Monatsgehalt + Bonus
- Top-Arbeitsklima, ein sicherer Arbeitsplatz, alles 'per du'
- feste Arbeitszeiten: 09:00 - 17:30 Uhr
- technische Ausstattung : PC, Handy usw.
- private Kranken- und Lebensversicherung für deine Absicherung
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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