Onsite Virtual Care Manager

Posted 2 hours ago

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About the role

  • Virtual Care Manager at Triton Hearing leading a high‑performing audiologist team. Delivering tele‑audiology services and ensuring efficient clinic operations across New Zealand.

Responsibilities

  • Lead, coach, and develop a team of audiologists
  • Deliver high‑quality tele‑audiology assessments and hearing aid fittings
  • Coordinate workload and manage resource demand
  • Drive commercial outcomes through efficient diary management
  • Resolve complex client issues and embed learnings for continuous improvement
  • Contribute to annual and strategic business planning
  • Identify emerging trends in audiology and recommend practical improvements
  • Own key performance outcomes across client experience, commercial targets, and employee engagement.

Requirements

  • Significant experience as an MNZAS Audiologist
  • Proven experience leading, coaching, or mentoring clinicians
  • Strong ability to build relationships across departments and influence at all levels
  • A commercial mindset with experience improving performance, processes, or client experience
  • Excellent communication skills—able to translate complex clinical concepts into clear, client‑friendly language
  • A collaborative, solutions‑focused approach and enthusiasm for technology‑enabled care.

Benefits

  • Flexibility in work hours
  • Opportunities for professional development
  • Supportive team environment

Job title

Virtual Care Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

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