Hybrid Senior Digital Transformation Manager

Posted 35 minutes ago

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About the role

  • Senior Manager overseeing digital transformation projects across Europe at Hiscox. Collaborating with diverse teams to achieve strategic business outcomes.

Responsibilities

  • Oversee and coordinate our digital transformation across Europe
  • Perform market and business performance assessments
  • Support the delivery of different projects in Europe
  • Own and operate European digital governance forums
  • Prepare decision papers and clear recommendations
  • Implement metrics to track progress and success of projects
  • Manage several project teams within the digital transformation programme
  • Communicate frequently to ensure alignment among teams
  • Support business owners in the European branches to drive change
  • Lead change initiatives by deploying project management methodologies and frameworks
  • Challenge business analysis to keep deliverables aligned with overall strategies

Requirements

  • Masters’ degree ideally in Management / Economics / Engineering (or similar)
  • Extensive experience (10+ years) leading large-scale digital and technology-enabled transformations in complex, multi-country environments.
  • Strong understanding of digital customer experience (CX) principles, including end-to-end journey design, usability, conversion, and adoption metrics across Broker and Direct channels.
  • Strong technology literacy, with the ability to understand, and align on functional architecture, integrations, data flows, and platform constraints in collaboration with technology teams.
  • Experience in managing digital projects, ideally those based in low code technologies (e.g. OutSystems or similar) is desirable.
  • Demonstrated experience leading Agile or hybrid delivery models at scale, including coordination across multiple teams, vendors, and geographies.
  • Solid understanding of security, data protection, and regulatory considerations in digital platforms, with the ability to work effectively with Risk, Compliance, and IT Security teams.
  • Experience in overseeing and coordinating complex multi-country digital projects from inception to completion, including last phase of the digital products launch
  • Create and manage project documentation and schedules, ensuring timely completion of tasks and milestones.
  • Proficient in English and knowledge of Spanish and/or German languages would be of interest.

Benefits

  • Great employee benefits that take care of your mental and physical wellbeing

Job title

Senior Digital Transformation Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

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