Senior Manager overseeing digital transformation projects across Europe at Hiscox. Collaborating with diverse teams to achieve strategic business outcomes.
Responsibilities
Oversee and coordinate our digital transformation across Europe
Perform market and business performance assessments
Support the delivery of different projects in Europe
Own and operate European digital governance forums
Prepare decision papers and clear recommendations
Implement metrics to track progress and success of projects
Manage several project teams within the digital transformation programme
Communicate frequently to ensure alignment among teams
Support business owners in the European branches to drive change
Lead change initiatives by deploying project management methodologies and frameworks
Challenge business analysis to keep deliverables aligned with overall strategies
Extensive experience (10+ years) leading large-scale digital and technology-enabled transformations in complex, multi-country environments.
Strong understanding of digital customer experience (CX) principles, including end-to-end journey design, usability, conversion, and adoption metrics across Broker and Direct channels.
Strong technology literacy, with the ability to understand, and align on functional architecture, integrations, data flows, and platform constraints in collaboration with technology teams.
Experience in managing digital projects, ideally those based in low code technologies (e.g. OutSystems or similar) is desirable.
Demonstrated experience leading Agile or hybrid delivery models at scale, including coordination across multiple teams, vendors, and geographies.
Solid understanding of security, data protection, and regulatory considerations in digital platforms, with the ability to work effectively with Risk, Compliance, and IT Security teams.
Experience in overseeing and coordinating complex multi-country digital projects from inception to completion, including last phase of the digital products launch
Create and manage project documentation and schedules, ensuring timely completion of tasks and milestones.
Proficient in English and knowledge of Spanish and/or German languages would be of interest.
Benefits
Great employee benefits that take care of your mental and physical wellbeing
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