Workday Implementation Consultant focused on consulting services for Workday HCM applications. Streamlining HR processes, developing client relationships, and guiding teams to optimize HR strategy.
About the role
- Implementation Consultant at SONDA ensuring service quality and monitoring strategies. Focused on customer service quality and new technology training in ECM/BPM/CCM solutions.
Responsibilities
- Atención técnica de requerimientos e incidentes, participar en la estrategia de monitoreo y automatización del monitoreo.
- Asegurar la calidad de los servicios implementados y su percepción en los clientes.
- Identificar propuestas de mejora para algún proceso que el cliente desarrolle mediante la herramienta que Sonda soporta en ECM / BPM / CCM u otros.
- Entrenarse en nuevas soluciones y funcionalidades que permitan garantizar la calidad del servicio y la innovación
Requirements
- Ingeniero de Sistemas, Ingeniero Industrial, Ingeniero de Procesos, electrónica o afines.
- Experiencia de 2 años en desarrollo gestión, monitoreo, diseño de procesos, desarrollo, implementación, parametrización e integración de aplicaciones gestión documental ECM, BPM y CCM.
- Conocimiento y habilidades en OnBase y una o varias de las siguientes soluciones o similares Alfresco, Orfeo, Servicenow, Athento, Bizagi , Filenet, Opentext, Documentun, DocOne
Benefits
- Oportunidades de desarrollo personal y profesional
- Mejorar la calidad de vida de las personas por medio de la tecnología
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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