Lead Implementation Specialist managing onboarding projects for SMB and Enterprise customers in Travel & Spend solutions. Focus on the DACH region with ERP integrations and stakeholder coordination.
Responsibilities
Own and deliver high-complexity implementation projects involving ERP integrations, ensuring structured delivery and successful adoption across Travel & Spend.
Coordinate multiple stakeholder groups, including finance leaders, project managers, IT teams, and external consultants, keeping everyone aligned on shared goals.
Design advanced setups and complex customisations, applying creative problem-solving where standard solutions are not sufficient.
Apply financial expertise to onboard Invoice modules, supporting customers with policies, workflows, and approval processes
Build a strong understanding of ERP systems and finance technology (e.g. NetSuite, Dynamics BC, Dynamics F&O); while you won’t be coding or troubleshooting, an interest in data flows and system interactions is essential.
Coordinate internal and external technical teams to ensure integrations are delivered smoothly.
Proactively resolve escalations and provide clear, solution-oriented guidance when challenges arise.
Mentor and guide junior Implementation Specialists, sharing best practices, technical knowledge, and onboarding tips.
Requirements
German working proficiency is essential, as you’ll communicate with German-speaking customers and stakeholders daily.
Solid experience in customer-facing roles, including hands-on ownership of projects or implementations in a structured environment.
Demonstrated ability to manage complex implementations, ideally involving integrations, finance systems, or multi-stakeholder delivery.
Strong technical and/or financial acumen gained through education or practical experience.
Excellent communication and stakeholder management skills, with the ability to align cross-functional teams towards a successful onboarding outcome.
Highly organised, detail-oriented, and comfortable managing multiple complex workstreams.
A proactive, collaborative, and problem-solving mindset.
Experience or strong exposure to self-serve or custom integrations (e.g. SSO, HRIS, SCIM, ERP, CRM).
Background in consulting, finance, or customer onboarding / technical implementation
Experience with Spend Management solutions or ERP implementations.
Benefits
Competitive compensation, including equity in the company
Generous vacation days so you can rest and recharge
Health perks such as private healthcare or gym allowance, depending on your location
Unforgettable TravelPerk events, including travel to one of our hubs
Mental health support tool for your wellbeing
Exponential growth opportunities
Flexibility: We focus on outcomes, not hours—work when you're most productive.
Hybrid Work Model: We value in-person collaboration and meet in the office three days a week.
Job title
Lead Implementation Specialist – DACH, Travel & Spend
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