Implementation Engineer responsible for leading financial institution transformation initiatives at Q2. Designing, configuring, and implementing Risk & Fraud Management solutions for diverse clients.
About the role
- Implementation Specialist responsible for configuring Payroll Office of America products and services. Collaborating with Sales and internal teams to ensure high-quality implementation experience.
Responsibilities
- Configure, test, demonstrate, and activate POA Payroll, HRIS, Time & Labor Management, and Benefits solutions
- Coordinate and deliver client training sessions
- Work closely with Sales partners to support client hand‑offs
- Provide quality control and validation of client data
- Deliver outstanding client service by maintaining professional communication
- Develop and maintain positive relationships with clients and team members
- Actively seek opportunities to expand POA services
Requirements
- 3–5 years of Payroll, HRIS, or client implementation / onboarding experience
- Experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms in a SaaS environment
- FPC or CPP certification (preferred)
- Strong knowledge of Payroll, Tax, Garnishments, Workers’ Compensation, and Health Benefits
- Advanced Microsoft Excel proficiency
- Detail-oriented with the ability to manage multiple implementations and deadlines
- Ability to work effectively both independently and within a collaborative team environment
Benefits
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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