About the role

  • Implementation Specialist responsible for configuring Payroll Office of America products and services. Collaborating with Sales and internal teams to ensure high-quality implementation experience.

Responsibilities

  • Configure, test, demonstrate, and activate POA Payroll, HRIS, Time & Labor Management, and Benefits solutions
  • Coordinate and deliver client training sessions
  • Work closely with Sales partners to support client hand‑offs
  • Provide quality control and validation of client data
  • Deliver outstanding client service by maintaining professional communication
  • Develop and maintain positive relationships with clients and team members
  • Actively seek opportunities to expand POA services

Requirements

  • 3–5 years of Payroll, HRIS, or client implementation / onboarding experience
  • Experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms in a SaaS environment
  • FPC or CPP certification (preferred)
  • Strong knowledge of Payroll, Tax, Garnishments, Workers’ Compensation, and Health Benefits
  • Advanced Microsoft Excel proficiency
  • Detail-oriented with the ability to manage multiple implementations and deadlines
  • Ability to work effectively both independently and within a collaborative team environment

Benefits

  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment

Job title

Implementation Specialist

Job type

Experience level

Mid levelSenior

Salary

$24 - $33 per hour

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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