Implementation Specialist responsible for configuring Payroll Office of America products and services. Collaborating with Sales and internal teams to ensure high-quality implementation experience.
Responsibilities
Configure, test, demonstrate, and activate POA Payroll, HRIS, Time & Labor Management, and Benefits solutions
Coordinate and deliver client training sessions
Work closely with Sales partners to support client hand‑offs
Provide quality control and validation of client data
Deliver outstanding client service by maintaining professional communication
Develop and maintain positive relationships with clients and team members
Actively seek opportunities to expand POA services
Requirements
3–5 years of Payroll, HRIS, or client implementation / onboarding experience
Experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms in a SaaS environment
FPC or CPP certification (preferred)
Strong knowledge of Payroll, Tax, Garnishments, Workers’ Compensation, and Health Benefits
Advanced Microsoft Excel proficiency
Detail-oriented with the ability to manage multiple implementations and deadlines
Ability to work effectively both independently and within a collaborative team environment
Benefits
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
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