IT Infrastructure Operations Manager responsible for ensuring the reliability of HP’s on - prem infrastructure. Leading operations, managing teams, and complying with corporate governance.
About the role
- Help Desk Agent responding to user inquiries via phone, email, and chat. Providing technical problem-solving and collaboration with technical teams.
Responsibilities
- Responder y resolver las consultas de los usuarios a través de diferentes canales de comunicación, como teléfono, correo electrónico o chat en línea.
- Registrar y realizar un seguimiento de los incidentes y solicitudes de los usuarios en un sistema de tickets o base de datos.
- Proporcionar instrucciones y orientación paso a paso para solucionar problemas técnicos.
- Diagnosticar y solucionar problemas de hardware y software en computadoras y otros dispositivos.
- Colaborar con otros equipos técnicos para resolver problemas más complejos.
Requirements
- Técnicos, tecnólogos en sistemas o afines.
- 1 año de experiencia.
Benefits
- Excelente lugar para aprender y contribuir a mejorar la calidad de vida de las personas por medio de la tecnología.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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