IT Infrastructure Operations Manager responsible for ensuring the reliability of HP’s on - prem infrastructure. Leading operations, managing teams, and complying with corporate governance.
About the role
- Junior Help Desk Engineer supporting the systems for secure national programs at Leidos. Involves technical support, troubleshooting, and system maintenance in ICT environments.
Responsibilities
- Support the systems, users, and services that keep secure national programs operating effectively every day
- Provide second-level technical support with advanced troubleshooting across hardware, software, networks, and identity/access platforms
- Resolve escalated service desk incidents and requests in line with defined SLAs
- Analyse recurring issues and contribute to problem management and root-cause resolution
- Maintain, configure, and optimise endpoint devices, secure ICT systems, and monitoring platforms
- Support engineering and system administration teams with system health checks, patching, and environment maintenance
- Contribute to ICT system upgrades, new service deployments, documentation, and continuous improvement initiatives
Requirements
- Degree in IT, Computer Science, Systems Engineering, Networking, or equivalent hands-on experience in similar ICT roles
- Proven experience in ICT support environments (service desk, operations, or systems support)
- Strong troubleshooting skills across Windows, networks, secure ICT platforms, and enterprise applications
- Experience with incident and problem management, including root cause analysis
- Knowledge of identity and access management, endpoint administration, and system health/monitoring tools
- Self-driven with strong customer service focus, able to work autonomously and collaborate across technical teams
- Australian Citizen and hold an active TSPV Clearance
Benefits
- Accrue up to an extra 12 days of leave per year through our Life Days program
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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