Technical Customer Support Manager mentoring engineers and managing support for Cloud, Systems, and SQL teams at Trimble. Championing cloud solutions for construction partners aiming for seamless technology experiences.
About the role
- IMS Helpdesk support responsible for customer support via phone, email, and ticketing system. Collaborate and suggest changes on software processes for City Electric Supply.
Responsibilities
- Provide excellent customer service.
- Document and track issues in software and hardware operation through ticketing system.
- Coordinate efforts with other teams and teammates to resolve issues quickly.
- Perform root cause analysis for each issue, escalating as necessary.
- Escalate issues to Tier 2 Team as necessary.
- Explain technical issues to non-technical clients.
- Troubleshoot issues with the clients for resolution.
- Cultivate business relationships based on trust and professionalism.
- Ability to develop and maintain positive relations with customers, coworkers, and supervisors.
- Ability to multi-task and to work effectively in a fast-paced environment.
- Ability to work full time or overtime, if necessary.
Requirements
- Experience in a similar capacity.
- Industry certifications, preferred.
Benefits
- City Electric Supply is a drug free workplace.
- Equal Employment Opportunity employer.
- Committed to providing equal opportunity in all employment practices.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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