About the role

  • Campus IT Support Team Lead providing leadership for Tier 1 and Tier 2 support services. Ensuring operational oversight and improving service outcomes at Colorado Christian University.

Responsibilities

  • Provide senior-level leadership and operational oversight for Tier 1 and Tier 2 campus support services
  • Ensure efficient service delivery aligned with ITSM principles
  • Develop the support team through mentorship and performance management
  • Partner cross-functionally to advance technology adoption
  • Lead daily operations of the campus support team
  • Ensure timely resolution of incidents and service requests
  • Act as escalation point for unresolved issues
  • Analyze service trends, ticket volume, and satisfaction metrics
  • Manage vendor interactions related to campus support assets
  • Participate in onboarding and training of new team members

Requirements

  • Committed follower of Jesus Christ
  • Strong sense of calling to the ministry of Colorado Christian University
  • Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church
  • Knowledgeable about the Word of God
  • Passionate about Christian education
  • Must be a traditional evangelical Christian whose lifestyle reflects sound Christian principles
  • Compatible with CCU’s Statement of Faith
  • Experience with support services in a technical or educational setting
  • Familiarity with ITSM principles

Benefits

  • a tuition waiver program
  • excellent healthcare
  • generous paid time off
  • matching 403(b) retirement plan
  • additional organizational paid benefits and voluntary benefit offerings

Job title

Campus IT Support Lead

Job type

Experience level

Senior

Salary

$57,800 - $63,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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