Help Desk Dispatcher providing customer support by creating trouble tickets for user inquiries. Engaging with customers professionally to resolve issues via phone and email in a timely manner.
About the role
- Campus IT Support Team Lead providing leadership for Tier 1 and Tier 2 support services. Ensuring operational oversight and improving service outcomes at Colorado Christian University.
Responsibilities
- Provide senior-level leadership and operational oversight for Tier 1 and Tier 2 campus support services
- Ensure efficient service delivery aligned with ITSM principles
- Develop the support team through mentorship and performance management
- Partner cross-functionally to advance technology adoption
- Lead daily operations of the campus support team
- Ensure timely resolution of incidents and service requests
- Act as escalation point for unresolved issues
- Analyze service trends, ticket volume, and satisfaction metrics
- Manage vendor interactions related to campus support assets
- Participate in onboarding and training of new team members
Requirements
- Committed follower of Jesus Christ
- Strong sense of calling to the ministry of Colorado Christian University
- Regularly attend and be engaged in meaningful involvement in a Bible-believing evangelical local church
- Knowledgeable about the Word of God
- Passionate about Christian education
- Must be a traditional evangelical Christian whose lifestyle reflects sound Christian principles
- Compatible with CCU’s Statement of Faith
- Experience with support services in a technical or educational setting
- Familiarity with ITSM principles
Benefits
- a tuition waiver program
- excellent healthcare
- generous paid time off
- matching 403(b) retirement plan
- additional organizational paid benefits and voluntary benefit offerings
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Lead ERP architecture and integration strategy for GE Vernova Power segment. Drive cloud transformation and alignment with enterprise solutions and architecture.
Enterprise Architect collaborating on Aerospace & Defense strategies at DXC Technology. Leading architecture governance, compliance, and Smart Factory initiatives with a focus on long - term program alignment.
IT Help Desk Technician providing end - user support and managing software/hardware solutions in a hybrid Azure environment. Seeking candidates with experience in account administration and troubleshooting.
Senior Enterprise Architect at Evertec reviewing architectural projects for the financial sector. Collaborating with global teams and ensuring adherence to best practices in software architecture.
Health Care Audit Manager at Armanino overseeing healthcare assurance engagements. Managing engagement workflows and providing mentorship in audit practices and compliance standards.
Audit Manager managing client portfolios and full audit assignments at PwC Middle East. Responsible for business development and advising clients on financial reporting and regulatory developments.
IT Support Services Agent providing first - line technical support for internal users at QinetiQ in Farnborough. Responsible for troubleshooting incidents and managing IT service requests in a dynamic environment.
Audit Manager responsible for leading AML Risk internal audit engagements at BBVA. Delivering audit reports and collaborating with senior management on compliance risk management frameworks.
IT Specialist ensuring operational stability in IT continuity management at DSV. Designing and improving processes for IT governance and disaster recovery across a global organization.