Technical Project Manager overseeing enterprise solutions implementation at ICE Consulting. Leading project teams and client interactions for successful project outcomes.
Responsibilities
Lead projects from initiation through execution, ensuring they meet defined scope, budget, and deadlines while adhering to quality standards.
Develop comprehensive project plans that align with client requirements and company objectives.
Coordinate and report project status to various stakeholders throughout all phases of the project.
Continuously monitor project progress against milestones and deliverables.
Proactively communicate with team members to identify challenges, devise solutions, and enhance processes.
Analyze project economics, providing insights on cost benefits and return on investment.
Manage change requests, scheduling meetings to discuss and implement approved changes.
Oversee the procurement and delivery of necessary resources during the project lifecycle.
Requirements
Minimum of 5 years of full-time project management experience.
At least 3 years in a lead project management role.
Proficiency with ticketing and quoting applications such as ServiceNow, ConnectWise, and QuoteWerks.
Experience in resource scheduling and technical support.
Proficient in MS Office Suite, including Project, Visio, Excel, PowerPoint, and Outlook.
Exemplary organizational skills with the ability to juggle multiple tasks in a fast-paced environment.
Strong leadership and team-building capabilities.
Outstanding problem-solving skills.
Proven ability to cultivate and maintain client relationships.
Experience mentoring and coaching team members.
Background in Data, CRM, Cloud, or Digital projects.
Experience in Process Transformation or Technology projects.
Demonstrated adaptability in navigating ambiguous situations.
Familiarity with regulated industries (e.g., Financial Services, Healthcare, Life Sciences).
Project Management Professional (PMP) certification is a plus.
Pursuit Manager preparing and managing RFP responses for Infrastructure Advisory at Black & Veatch. Collaborating with sales and project teams to drive new business growth while navigating governance.
IMS Helpdesk support responsible for customer support via phone, email, and ticketing system. Collaborate and suggest changes on software processes for City Electric Supply.
IT Administrator managing Microsoft 365 and VMware infrastructure for a real estate company. Ensuring operational stability and supporting employees with IT systems and security.
IT Support Specialist acting as the first point of contact for IT inquiries at The Quality Group. Installing software, troubleshooting hardware, and managing user accounts in a hybrid work environment.
Campus IT Support Team Lead providing leadership for Tier 1 and Tier 2 support services. Ensuring operational oversight and improving service outcomes at Colorado Christian University.
Audit Specialist at Certified Group ensuring compliance with food safety and regulatory standards. Conducting audits and assessments in the food industry with significant travel requirements.
Audit Manager at Kreston Reeves overseeing audit client management and processes to ensure high quality services. Leading a team while maximizing audit efficiency with strong stakeholder communication.
Public Benefit Specialist at Ensemble Health Partners interviewing patients to determine Medicaid eligibility. Assisting with applications and maintaining relationships with Medicaid caseworkers.
Customer Support Agent resolving customer issues and enhancing user experience for Fastmail. Engaging in various forms of communication to provide support and solutions.