User Support Analyst supporting local IT team in Eschenbach, providing hardware and software solutions. Involves problem analysis and implementation of new IT processes.
About the role
- Support Technician helping users and managing operational issues at SONDA. Targeting professional development in a flexible work environment.
Responsibilities
- Provide technical support for tickets using the designated tools, ensuring assistance to end users, sales managers, and the sales force.
- Receive, log, and resolve operational requests related to infrastructure and applications.
- Monitor and ensure the execution of operational routines with quality and efficiency.
- Identify, categorize, and escalate incidents or problems to higher support levels when necessary.
- Perform technical support following Standard Operating Procedures (SOPs).
- Ensure documentation of activities in ticket management tools.
- Adhere to security policies and operational best practices.
- Support continuous improvement initiatives, collaborating to optimize workflows and processes.
Requirements
- High school diploma
- Good verbal and written communication skills
- Analytical capability and attention to detail
- Organizational skills and commitment to deadlines and targets
Benefits
- Flexible work arrangements to support a healthy work-life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work model.
- SONDA Wellness: a program that supports your work-life balance by promoting initiatives focused on your physical, mental, and social well-being.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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