Technical Supporter assisting customers with software - related issues and solutions. Collaborating using modern tools to ensure customer satisfaction and efficient operations.
About the role
- Support Technician helping users and managing operational issues at SONDA. Targeting professional development in a flexible work environment.
Responsibilities
- Provide technical support for tickets using the designated tools, ensuring assistance to end users, sales managers, and the sales force.
- Receive, log, and resolve operational requests related to infrastructure and applications.
- Monitor and ensure the execution of operational routines with quality and efficiency.
- Identify, categorize, and escalate incidents or problems to higher support levels when necessary.
- Perform technical support following Standard Operating Procedures (SOPs).
- Ensure documentation of activities in ticket management tools.
- Adhere to security policies and operational best practices.
- Support continuous improvement initiatives, collaborating to optimize workflows and processes.
Requirements
- High school diploma
- Good verbal and written communication skills
- Analytical capability and attention to detail
- Organizational skills and commitment to deadlines and targets
Benefits
- Flexible work arrangements to support a healthy work-life balance.
- Professional development and continuous growth of your skills, aligned with your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work model.
- SONDA Wellness: a program that supports your work-life balance by promoting initiatives focused on your physical, mental, and social well-being.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Process Support Engineer at Applied Materials providing critical product lifecycle support. Guiding installations, diagnoses, and service of complex systems for semiconductor manufacturing.
Permit Analyst providing administrative support for applications at Sunshine Enterprise USA. Handling customer inquiries and processing permit requests with a detail - oriented approach.
Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
Customer Support Analyst responsible for providing efficient client support at CIAL Dun & Bradstreet. Engaging with clients via various channels to resolve issues and improve processes.
Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
Support Analyst managing user support and internal applications at WTW Brazil. Focused on team collaboration and improving IT governance processes while providing assistance to users.
Warehouse Support Technician providing logistical support to Nestle's warehouses and managing stock movement. Ensuring compliance with quality and safety standards in operations.