Technical Support Engineer role at Palo Alto Networks focusing on advanced - level support for Public Sector customers. Addressing complex technical issues and ensuring optimal security infrastructure.
About the role
- Support Technician responsible for local Field service, client onboarding, and application installations. Supporting equipment maintenance and management in a collaborative work environment.
Responsibilities
- Responsible for local field service.
- Client onboarding and offboarding
- Application configuration and installation
- Maintenance of desktop PCs and laptops
- Responsible for audio and video support, including setup and configuration of lighting and projection systems
- Receiving and storage of equipment
- Inventory control
- Perform periodic inventories
Requirements
- Experience preparing system images (IMG)
- Wi‑Fi and wired network configuration
- Ticket dispatching (service ticket dispatcher)
- Hardware knowledge
- Basic Excel skills
- Proficiency with Microsoft networking
- Hardware knowledge
- Proficiency with Windows systems
Benefits
- Flexible work arrangements to support a healthy work-life balance.
- Professional development and continuous skills growth tailored to your interests.
- A collaborative, diverse, and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work.
- SONDA Wellness: a program that supports your personal and professional well-being through initiatives focused on physical, mental, and social health.
- Diversity and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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