Technical Support Analyst providing first - level support for Lumary's healthcare technology products. Identifying and resolving customer queries while assisting with product engagement and issue escalation.
About the role
- Support Analyst for SONDA providing installation, maintenance, and incident resolution for software tools. Seeking candidates with a degree in IT and knowledge of specific tools.
Responsibilities
- Provide support for installation, uninstallation, configuration, customization, and maintenance.
- Analyze and resolve incidents.
- Automate the infrastructure of products and software tools across all customer computing environments.
Requirements
- Bachelor's degree in IT (completed).
- Experience with the following tools: PowerCenter, Control-M, NetWorker, IBM Guardium.
Benefits
- Flexible work arrangements that promote a healthy work–life balance.
- Professional development and continuous skills growth tailored to your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- Hybrid work.
- SONDA Wellness: a program that supports your personal and professional balance through initiatives focused on physical, mental and social health.
- Diversity + Inclusion = Innovation and collaboration. At SONDA we are committed to diversity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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