Customer Success Specialist guiding clients through onboarding and usage of One Rooted recruitment platform. Focus on customer value, retention, and process optimization.
About the role
- CRM Analyst assisting in customer relationship initiatives and CRM performance analysis for Grupo Soma. Collaborating with retail and digital commercial teams to optimize client engagement.
Responsibilities
- Assist in creating customer relationship initiatives aimed at retaining the active customer base.
- Support the creation and execution of action plans for CRM performance channels: app push notifications, email marketing, SMS, and sales representative schedules.
- Support customer segmentation and the development of personalized customer journeys.
- Analyze channel performance indicators by monitoring campaign metrics and performance, proposing actions for identified opportunities.
- Act as a liaison between the CRM team and the retail and digital commercial teams.
Requirements
- Bachelor's degree completed.
- Experience in related functions.
- Knowledge of CRM platforms (Insider is a plus).
- Knowledge of key e-commerce and CRM metrics.
- Intermediate to advanced Excel skills.
- Experience with Google Analytics.
- Experience with mobile apps is a plus.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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