Mid - Market Customer Success Manager responsible for enhancing customer experience and solving complex issues for Fleetworthy. Collaborates across departments to drive customer satisfaction.
About the role
- Customer Success Specialist guiding clients through onboarding and usage of One Rooted recruitment platform. Focus on customer value, retention, and process optimization.
Responsibilities
- Begeleiden van klanten tijdens en na onboarding
- Monitoren van productgebruik, signaleren van risico’s en kansen
- Proactief adviseren over procesoptimalisatie binnen recruitment
- Verzorgen van periodieke evaluaties en success reviews
- Schakelen met product & development over klantfeedback
- Opstellen en verbeteren van documentatie, best practices en playbooks
- Bewaken van klanttevredenheid, retentie en upsell-kansen
Requirements
- Ervaring in Customer Success, Implementatie, Consultancy of Recruitment Operations
- Begrip van recruitmentprocessen (agency en/of corporate)
- Analytisch sterk: je leest gedrag in data én in gesprekken
- Structuurbrenger: je houdt overzicht waar anderen complexiteit zien
- Communicatief sterk, zakelijk en duidelijk
- Zelfstandig, maar comfortabel in een snel bewegende scale-up omgeving
Benefits
- Werken aan een schaalbaar product met echte impact
- Veel invloed op klantstrategie en productontwikkeling
- Directe lijnen met founders en productteam
- Marktconforme beloning + groeiperspectief
- Hybride werken, hoge mate van autonomie
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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