Customer Success Specialist guiding clients through onboarding and usage of One Rooted recruitment platform. Focus on customer value, retention, and process optimization.
About the role
- Customer Success Consultant for Compass, enhancing client satisfaction and retention in educational technology. Coordinating training and account management across priority client schools.
Responsibilities
- Manage overall workflow for implementation, training, and account management of assigned signature schools.
- Coordinate the implementation of new modules with customers.
- Complete onsite/remote training sessions & account management visits.
- Ensure the highest level of service for your portfolio of clients.
- Ensure all schools in your portfolio are active promoters of the platform.
- Build relationships with school leadership to ensure product rollout success.
- Provide clear notes and feedback and escalate customer concerns appropriately.
- Provide phone, email, and in-person support to customers when needed.
- Escalate concerns appropriately to ensure maximum customer satisfaction.
Requirements
- A demonstrated service-orientated approach and are a motivated and enthusiastic self-starter.
- The ability to thrive under pressure.
- Strong verbal and written communication skills.
- Strong attention to detail and ability to see tasks through to conclusion.
- Ability to build positive professional relationships with clients and educational staff.
- Comprehensive knowledge and confidence utilising the Compass platform.
- Education experience, whether that is in a Primary or Secondary school teaching setting or prior experience as a Customer Success Consultant.
Benefits
- A flexible working culture.
- Learning & Development opportunities - we want you to grow and get the most out of your role!
- Parental Leave Program for both primary and secondary carers.
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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