Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Mid-Market Customer Success Manager responsible for enhancing customer experience and solving complex issues for Fleetworthy. Collaborates across departments to drive customer satisfaction.
Responsibilities
- Develops trusted advisor relationships with key accounts and customer stakeholders.
- Resolves, escalates, and manages the resolution of challenging client requests and/or complex account demands.
- Assesses customer needs, identifies customer requirements, and develops cohesive plans that improve the customer’s adoption of the Fleetworthy program to the mutual benefit of the customer and Fleetworthy.
- Evaluates client data such as revenue, violation, bypass and toll usage, to prepare relevant and accurate reports and implement action plans as needed.
- Schedules and prepares regularly occurring customer business reviews to set objectives, provide recommendations for program optimization and identify shortfalls in customer engagement.
- Continually seeks and communicates improvements to enhance customer satisfaction.
- Collaborates with the marketing and sales departments to brainstorm new campaigns and obtain Customer Reviews.
- Solicits customer feedback to inform new concepts for products/services; collaborate with the sales team to find new opportunities for account growth.
- Ensures attainment of both performance and activity-based goals on a quarterly basis and proactively engages resources available to achieve them.
Requirements
- Bachelor's degree in Business, Communications or a related field
- 2+ years in Customer Success, Account Management or in a similar client-facing role
- Strong written and verbal communication and presentation skills
- Proficient in Microsoft Excel, PowerPoint and Word
- Excellent problem-solving and relationship-building skills
- Comfortable working both autonomously and cross-functionally (product, sales, support, marketing) to solve client issues
- Familiarity with CRM systems like Salesforce, Planhat or Gainsight preferred
- Previous experience in the transportation industry is a plus, but not required.
Benefits
- Fleetworthy powers safety and efficiency for fleets.
- Health insurance.
- Paid time off.
- Flexible work arrangements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
Senior Customer Success Manager at EnterpriseAlumni managing enterprise accounts while ensuring retention and driving expansion. Focused on relationship building within the higher education sector.
Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Customer Success Manager for enterprise accounts at Genesys, driving value realization and collaboration across Professional Services, Support, and Sales teams.
Director of Client Success leading client account relationships and driving agency growth. Managing financial responsibilities and mentoring client service teams in a creative advertising agency.
Intern supporting Customer Success team addressing user inquiries and assisting with system usage in a hybrid role at a construction tech company.
Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.