Customer Success Manager helping clients achieve measurable outcomes leveraging Shook’s AI - powered creative intelligence and short - video production. Collaborating with performance marketing teams across Europe.
About the role
- Customer Success Agent managing daily inquiries and issues between boat owners and renters. Working with Click&Boat in Barcelona's customer care team for an innovative boating rental service.
Responsibilities
- Handle daily customer inquiries and tickets, managing service issues, complaints, and claims between boat owners and renters
- Act as an escalation point for complex or urgent cases
- Mediate disputes between boat owners and renters, investigating claims and negotiating fair solutions
- Prepare for high-season operations by coordinating seasonal staff training and onboarding
- Identify opportunities for product and process improvements
Requirements
- Native in Italian or Spanish and fluent in English
- 1+ years of previous experience in customer-facing roles
- Comfortable handling challenging situations and finding creative resolutions
- Demonstrated ability to prioritize tasks effectively, meet deadlines, and handle multiple responsibilities in a fast-paced environment
- Thrives in a dynamic environment, especially during high-season periods with weekend shifts
- Enjoys following structured workflows and continuously improving efficiency in daily operations
- Takes satisfaction in maintaining a clean, organized ticket queue and ensuring no requests remain unresolved
- An interest in boating or a connection to our industry is a bonus!
Benefits
- training opportunities
- lunch vouchers
- gym memberships
- team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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