Hybrid Assistant Regional Service Manager

at Solventum

• Job title: Assistant Regional Service Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $106,331 - $129,960 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Burbank, United States

About the role

• Assistant Regional Service Manager managing service center operations across California. Driving excellence in customer service and team productivity.

Responsibilities

• Organize and structure service center operations by staffing, training, developing, evaluating, and rewarding service center personnel to ensure high levels of productivity and customer service;
• Engages in the recruitment and hiring of appropriate team members that fit company culture and contribute to the organization’s success while minimizing turnover.
• Executes territory-wide level communication to ensure competency and awareness of key information topics about the company, department, location and updates to policies and procedures.
• Partners with territory sales managers & corporate support teams to meet customer needs; proactively manages customer relationships, providing customer focused solutions with a customer centric approach, ensuring consistent and reliable field service performance in line with customer expectations across the assigned territory.
• Oversees and is responsible for the execution of process improvements to achieve organizational objectives and improve key metric (KPI) targets.
• Drives for best practice identification, group sharing and learning and improving performance across the territory.
• Determines the local execution plan to deploy resources and manage Solventum’s rental asset and supplies inventories in accordance with Solventum’s quality management protocols; ensure availability and reliability of products while ensuring product availability across all territory locations to support daily customer demands.
• Engages and empowers team members to provide solutions that drive customer satisfaction and improvement in the customer experience.
• Perform annual employee competency validation through on-site visits & travel with the employees while serving customers and patients.
• Manages service center fleet vehicle program to ensure appropriate utilization of equipment, sound vehicle safety practices, and general maintenance protocols are executed.
• Maintain knowledge of local, state, and federal regulatory requirements; ensures a fully compliant distribution network through leading with conformance, support and enforcement of internal policies and procedure and external regulatory requirements.
• Ensures a safe, orderly and clean working environment across all territory locations.

Requirements

• Bachelor’s Degree or higher from an accredited university and four (4) years of experience managing diverse teams in multiple locations OR High School Diploma/GED and eight (8) years of experience managing diverse teams in multiple locations
• Current and valid driver’s license
• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Ability to travel by vehicle or airplane to attend business meetings or events and/or visit service site locations and customers.
• Intermediate Experience and use of Microsoft Office suites to include Teams, PowerPoint, Excel and Word.

Benefits

• Medical
• Dental & Vision
• Health Savings Accounts
• Health Care & Dependent Care Flexible Spending Accounts
• Disability Benefits
• Life Insurance
• Voluntary Benefits
• Paid Absences
• Retirement Benefits