Field Service Technician responsible for installation and technical support of medical imaging products. Engaging with clients and providing training on systems with flexible working arrangements.
About the role
- Service Engineer providing technical troubleshooting support for installers and customers in the renewable energy sector. Collaborating with teams and delivering training to enhance customer satisfaction.
Responsibilities
- Provide technical troubleshooting support to installers and other customers via phone or digital channels
- Provide commissioning support （Hybrid Model 50% Office Base)
- Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
- Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
- Support the qualification, onboarding and management of new service partners
- Accurately document all relevant case information using CRM software
- Deliver training sessions to customers or internal colleagues
- Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
- Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process
Requirements
- Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
- Fluent in English.
- In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
- Ability to work independently and focused in a dynamic, fast-paced environment
- Quick learner with a desire to increase knowledge in the clean-tech industry
- Prior work experience in a PV related industry is not a necessity but will be an advantage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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