PO
PointrCustomer Success Lead
Lead Customer Success for Pointr's innovative indoor mapping solutions. Drive client satisfaction and team performance by shaping success strategies across multiple accounts and industries.
About the role
- Attending client-facing meetings with account managers
- Managing the end to end process of work package creation, securing internal and client sign off, liaising with clients and account managers
- Capture client resourcing requirements and document cost profiles
- Support the onboarding of new team members
- Updating our internal systems
- Tracking purchase orders
- Invoicing clients for the work upon completion
- Monitoring for the receipt of invoice payments
- Provide regular reports and updates to Account Managers and Finance Team
- Responding to client and consultant queries
- Checking and approving timecards and expenses
Requirements
- Excellent communication skills, both written and spoken word with an ability to successfully engage with team members, clients and stakeholders
- Strong numeracy skills
- Attention to detail is essential
- A understanding of administration and financial processes
- A good understanding of Microsoft and Google Suites
Benefits
- Competitive Salary
- Bonus Scheme
- Private Healthcare Insurance
- 25 Days Annual Leave + Bank Holidays
- Up to 10 days allocated for development training per year
- Enhanced Parental Leave
- Paid Fertility Leave (5 Days)
- Statutory & Contributory Pension
- EAP with Help@Hand
- Gym Membership Benefits
- Flexible Working
- Annual Away Days/Company Socials
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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