Support Agent ensuring excellent customer service for financial services. Responding to inquiries and resolving issues through phone and email in a hybrid work setting.
About the role
- Analyze client experience metrics and develop strategies for improvement at Sólides. Collaborate to enhance customer loyalty and satisfaction effectively.
Responsibilities
- Analyze customer experience metrics
- Develop intelligent initiatives that contribute to increased customer loyalty and satisfaction
- Assess the company as a whole
- Understand how all customer interactions work
- Design strategies based on surveys and interaction channels
Requirements
- Ability to multitask
- Active listening
- Organizational skills
- Good interpersonal skills
- Knowledge of personnel or human resources workflows (a plus)
- Knowledge in project management, and designing workflows and processes (a plus)
Benefits
- Meal allowance/meal voucher worth R$45.00 per business day (Sólides Benefits Card)
- Transportation voucher or fuel allowance
- Unimed health plan with co-participation, no monthly fee
- OdontoPrev dental plan, fixed monthly fee of R$21.91
- Therapy: partnership with Psicologia Viva – 3 free sessions per month
- Online courses ranging from Culinary Arts to Postgraduate programs (Qualifica)
- Access to all courses from Escola de Pessoas
- Home office allowance of R$60.00 (Sólides Benefits Card)
- English course (subject to current eligibility policy)
- On-site conveniences (company manicure, balanced snacks, and more)
- Birthday day off
- Wellhub
- Responsible Credit (payroll-deductible loan via Sólides Benefits)
- Childcare assistance – for mothers and fathers with children up to 3 years old
- Assistance for dependents with special needs (also extended to parents)
- Sólides Patinhas (15% discount on DogLife plans)
- Ânima ecosystem agreement (discounts on undergraduate and postgraduate courses at group institutions)
- Sólides postgraduate programs (70% discount)
- Partnerships with OnHappy, Detronic, and SESC
- Super flexible dress code.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
VG
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