Senior IT Vendor Manager overseeing vendor relationships for IT professional services at 3M. Collaborating with stakeholders to ensure quality and delivery meet business objectives.
About the role
- Pilot role in IT support, managing a team and user assistance at Socram Banque. Overseeing incidents and procedures within the IT services at their comfortable Niort office.
Responsibilities
- Oversee service requests: manage employee onboarding/offboarding processes and provisioning of workstations [setups, replacements, upgrades]
- Manage incidents: handle troubleshooting requests and ensure daily escalation/routing of Level 1 incidents to the appropriate subject-matter experts (e.g., application teams)
- Manage changes: build packages and perform recurring deployments on the core technical stack (OS, browsers, applications) and oversee equipment maintenance
- Manage asset lifecycle and the device fleet, including spare parts inventory, procurement follow-up, and coordinating repairs with vendors
- Act as IT contact for external users (primary IT entry point for distributors) in support of distribution and management operational departments
- Serve as interface with subcontractors (internal & external) within the scope
- Develop, manage and implement IT procedures (ITSM/ITIL)
- Ensure optimal balance of quality, cost and delivery timelines
- Ensure proper execution of services within the IT system in compliance with established standards
- Organize and coordinate activities of the internal team and suppliers
- Participate in various IT department projects (deployments, migrations, integration of new entities, etc.)
- Promote and embody the company's values on a daily basis
Requirements
- Bachelor's or Master's degree (Bac+3 to Bac+5 equivalent)
- Proven experience in a similar role within one or more information systems environments
- Good knowledge of both technical and functional environments
- Experience managing a team and user relations
- Proficiency with one or more ticketing systems is essential
- Technical support experience with Windows
- Use and troubleshooting of Microsoft Office
- Use of TCP/IP networking tools for diagnostics
- First-level technical support for iOS smartphones
- User and group management via Active Directory
- Email management via Microsoft Exchange and Office 365
- Handling user requests (prioritization, etc.) via a Helpdesk software
- Understanding of workstation architecture
- Technical English
Benefits
- Meal vouchers
- Health insurance
- Employee savings plan
- Profit-sharing/bonus scheme
- 50% reimbursement of public transport costs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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