IT Support Specialist at WG SYSTEMS managing user help desk inquiries. Responsible for IT support requests, documentation, and process optimization.
About the role
- IT Specialist supporting the deployment and operation of Smart Factory solutions at Bridgestone's Rome Plant. Ensuring IT infrastructure readiness and robust industrial cybersecurity.
Responsibilities
- Support the implementation and lifecycle management of Manufacturing Execution System (MES Apriso), Advanced Planning System (APS Quintiq), and Wonderware solutions
- Ensure operational stability of core IT infrastructure, including server platforms, Oracle RAC databases, network segmentation, and cybersecurity systems
- Collaborate with Manufacturing, Plant, and EMEA IT teams to align with Bridgestone’s standard Reference Architecture
- Apply industrial cybersecurity principles, implementing IT/OT segmentation, iDMZ, and network protection strategies
- Conduct risk assessments and contribute to cybersecurity hardening of critical production IT systems
- Perform technical troubleshooting and incident resolution for production IT systems
- Utilize monitoring tools (Zabbix or similar) to proactively manage system health
- Contribute to disaster recovery planning, system testing, and continuous improvement of IT resilience
- Provide project management support, coordinating technical tasks, milestones, and resources within the Smart Factory deployment roadmap
- Ensure alignment of project activities with production schedules, cybersecurity requirements, and organizational objectives
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent
- Minimum 5 years in IT roles within manufacturing, automation, or Smart Factory programs
- Experience coordinating technical projects or project workstreams within an industrial environment
- Proven ability to manage project phases from planning to execution, including resource coordination and milestone tracking
- Strong experience with IT infrastructure for production environments (servers, storage, networks)
- Familiarity with MES platforms (preferably Apriso) and industrial system integration
- Practical knowledge of Oracle RAC, DataGuard, and high-availability database solutions
- Solid understanding of IT/OT network segmentation and cybersecurity best practices (Purdue Model, iDMZ)
- Experience with risk assessment, vulnerability mitigation, and secure infrastructure design for production environments
- Experience with system monitoring tools (Zabbix or comparable)
- Networking knowledge, preferably with Cisco technologies
- Ability to manage project tasks, timelines, and reporting effectively
- Fluent English (written and spoken)
- Italian is considered an advantage
Benefits
- Comprehensive onboarding and technical training
- Continuous development and mentorship opportunities
- Corporate social responsibility programs
- A global, inclusive, and dynamic work environment
- Support for work-life balance and personal well-being
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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