IT Specialist supporting the deployment and operation of Smart Factory solutions at Bridgestone's Rome Plant. Ensuring IT infrastructure readiness and robust industrial cybersecurity.
About the role
- IT Support Specialist at WG SYSTEMS managing user help desk inquiries. Responsible for IT support requests, documentation, and process optimization.
Responsibilities
- Independently handle IT support requests by phone with appropriate documentation in the ticketing system
- Classify and prioritize IT requests
- Proactively follow up on incidents to improve first-time resolution efficiency
- Coordinate issue resolution in collaboration with 2nd- or 3rd-level support
- Participate in IT projects to optimize existing processes and systems
Requirements
- Completed vocational training in IT, e.g., IT Specialist (Fachinformatiker) for System Integration or comparable qualification
- Proven professional experience using ticketing systems and handling IT support requests, preferably in onsite IT support
- Strong experience administering and using Windows operating systems, MS 365, networked PC environments, Apple products, and remote access solutions
- Service-oriented demeanor and strong organizational skills
- Excellent team and communication skills
- High willingness to pursue continuous professional development and to learn new topics
- Very good German (C1) and good English (B2), both written and spoken
Benefits
- Permanent full-time position and 30 days of vacation + Christmas Eve and New Year’s Eve off
- Attractive compensation package plus training and development opportunities
- Structured onboarding for new team members
- Company pension plan
- Modern working environment in the heart of Berlin
- Canteen — varied and affordable meals
- Company activities and events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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