IT Helpdesk Supporter providing support for hardware and software to users in Germany. Managing Microsoft 365 administration and ensuring smooth operation through ticket system.
Responsibilities
Provide operational hardware and software support to end users
Set up and maintain end-user devices
Support and administer the Microsoft 365 environment
Create and maintain technical documentation
Handle requests in the ticketing system
Assist second-level support with complex issues
Requirements
Completed IT-related vocational training or relevant professional experience in the IT field
Proficient with common Microsoft Office applications
Knowledge of Microsoft 365 and its included services
Initial experience with ManageEngine products is a plus
Willingness to participate in on-call duty
Good German and English language skills
Benefits
Permanent employment contract with a fast-growing company
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