Senior Product Manager driving product - led growth in the API sector for Vonage. Leading initiatives that enhance user experience and contribute to revenue growth within the company.
About the role
- Senior Product Manager managing enterprise systems and integrations at a fintech startup focused on innovative financial solutions and user experience.
Responsibilities
- Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements.
- Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).
- Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.
- Lead product ownership for complex 3rd-party integrations, including:
- Identity and verification providers
- Credit bureaus and risk data services
- Banking, payments, and financing partners
- Government and regulatory systems.
- Drive integration strategy across vendors, including:
- Standardized integration patterns
- SLA, monitoring, and incident management requirements
- Versioning, migration, and deprecation strategies.
- Partner with procurement, legal, and engineering on vendor selection and onboarding.
- Own the product direction for CRM and customer support systems supporting:
- Customer lifecycle management
- Case handling, disputes, and escalations.
- Ensure deep integration between CRM, support platforms, and core fintech systems.
- Optimize operational workflows to reduce manual effort and improve resolution times.
- Lead product ownership of admin portals and internal dashboards used by:
- Operations
- Risk and compliance
- Customer support
- Finance and reconciliation teams.
- Ensure admin tools support:
- Role-based access control and audit trails.
- Secure approvals and exception handling.
- High-volume operational throughput with strong usability.
- Balance flexibility for ops teams with strong governance and controls.
- Act as a senior product partner to Risk, Compliance, Legal, and InfoSec.
- Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.
- Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting.
- Lead product responses to regulatory findings, audits, and remediation initiatives.
- Own and communicate a multi-quarter platform roadmap, balancing:
- Regulatory commitments
- Operational efficiency
- Product enablement and scalability.
- Drive prioritization decisions that consider company-wide impact and long-term platform health.
- Manage complex dependencies across product squads and business functions.
- Work closely with engineering leadership to define and enforce:
- Non-functional requirements (availability, performance, security).
- Business continuity and disaster recovery expectations.
- Ensure safe delivery through staged rollouts, monitoring, and incident management practices.
- Define and own senior-level platform KPIs, including:
- Platform adoption and reuse across squads.
- Integration reliability and failure rates.
- Operational efficiency gains.
- Reduction in manual and high-risk processes.
- Use data, incidents, and audit outcomes to drive continuous improvement.
Requirements
- 8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries.
- Proven experience leading:
- 3rd-party integrations at scale
- CRM and customer support platforms
- Admin portals and operational tooling
- Strong understanding of:
- Financial transaction flows and risk controls
- APIs, distributed systems, and integration patterns
- Regulatory frameworks (KYC, AML, data privacy)
- Demonstrated ability to lead through influence in complex, cross-functional environments.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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