Marketing Operations Manager overseeing technology stack and marketing performance for ClearBank in a hybrid role. Collaborating with Sales and Revenue Operations teams to enhance marketing effectiveness.
About the role
- Director of Marketing Operations leading end-to-end marketing operations for a biopharmaceutical oncology company. Focusing on MLR review processes and digital marketing operations execution.
Responsibilities
- Define and own the marketing operations operating model to support brand, portfolio, and commercial goals
- Serve as a trusted advisor to senior commercial and marketing leadership on operational best practices, risk mitigation, and scalability
- Develop and manage the marketing operations framework, including processes, timelines, workflows, and governance across brand and digital operations initiatives
- Serve as the operational conduit between Marketing, Digital Strategy, Medical, Legal, Regulatory, and external vendors/agencies
- Collaboratively develop and implement cross-functional standard operating procedures (SOPs) for marketing operations execution and compliance
- Drive operational excellence by identifying inefficiencies, implementing best practices, and continuously improving workflows
- Provide oversight for digital operations execution, including but not limited to, marketing CRM, marketing automation, email, and omnichannel campaign execution
- Partner across Commercial Operations, IT, and Data teams to implement, and optimize marketing technology platforms (e.g., Veeva, Salesforce, DAM, CMS)
- Ensure consistent, compliant execution of digital assets across channels and brands
- Champion operational readiness for new digital capabilities and evolving omnichannel strategies and tactics
Requirements
- Bachelors degree required
- Minimum of 10+ years of experience in marketing operations within biotech, pharmaceutical, or regulated healthcare industries
- Demonstrated leadership of MLR review processes and promotional compliance at an enterprise level
- Experience managing digital marketing operations and marketing technology ecosystems
- Proven experience leading teams and influencing senior stakeholders in a matrixed organization
- Experience with Veeva Vault (PromoMats, MedComms), Salesforce, and marketing automation platforms
- Experience supporting multiple therapeutic areas, brands, or portfolios across different lifecycle stages
- Change management or operational transformation experience
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
- Bonus eligibility
- Stock options
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