Enterprise Customer Success Manager handling strategic accounts for AgentSync's Compliance as a Service solution. Owning customer relationships and driving measurable outcomes with executive - level engagement.
About the role
- Analista de Customer Success focusing on onboarding processes for new digital clients at Smartspace. Ensuring structured implementation and enhancing customer journey satisfaction.
Responsibilities
- Lead the onboarding journey for new clients, ensuring organization, clarity, and adherence to implementation milestones
- Conduct kickoff meetings to align client objectives, commercial expectations, and the initial activation plan
- Create implementation timelines and monitor progress of deliverables throughout the journey
- Deliver functional training and guide clients on strategic use of the platform
- Monitor engagement and initial usage of the solution, proactively addressing adoption risks
- Track activation metrics and identify opportunities to improve the process
- Document key information from the onboarding journey and ensure a structured handoff to the Customer Success team responsible for the account
- Contribute to the evolution of the onboarding playbook, supporting the standardization of processes and activation materials
Requirements
- Proven experience in B2B client relationships or Customer Success
- Hands-on experience in onboarding processes, solution implementations, or project management, preferably in SaaS companies
- Strong ability to lead strategic client meetings and align expectations
- Familiarity with timeline management, organizing implementation phases, and tracking deliverables
- Analytical skills to interpret usage metrics and the customer journey progression
- Consultative, clear, and structured communication
- Comfortable using digital customer management tools, CRMs, or process automation tools
- Familiarity with using Artificial Intelligence to streamline processes and increase productivity
Benefits
- Meal/food card
- Flexible benefits card
- Health insurance
- Dental plan
- Health and wellness incentive program
- Life insurance
- Wellhub
- Birthday day off
- Corporate education
- Performance-based bonus for meeting targets
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
IT engineer developing solutions in SAP for order management and invoicing functionality. Collaborating with teams to ensure end - to - end solutions in a hybrid work environment.
Customer Success Manager driving growth for SME customers within Airwallex's global financial platform. Enhancing product adoption and revenue through engagement and lifecycle marketing strategies.
Customer Success Manager at Workday ensuring maximum value from Adaptive Planning solutions. Building strong relationships, managing customer accounts and facilitating adoption and renewals.
Membership CRM Lead overseeing member communications at Future. Responsible for managing marketing activity and building customer journeys at Future.
Customer Success Manager ensuring client retention and revenue growth for Bestbarbers. Managing onboarding, follow - ups, and upsell opportunities in a hybrid work environment.
Customer Success Manager at Mediform GmbH assisting healthcare practices in using AI solutions. Engaging in onboarding and continuous support to enhance patient communication.
Customer Success Manager ensuring customer value at Silverfin, a leading cloud software solution provider. Building customer relationships and driving adoption in a dynamic environment.
Customer Success Manager in LegalTech helping clients adopt LEAP software. Providing onboarding, support, and tailored training for legal professionals in a hybrid role.
Lead CRM program management across Americas/EMEA regions while optimizing customer engagement using Braze. Collaborate globally to enhance CRM capabilities and drive strategic initiatives.