IT engineer developing solutions in SAP for order management and invoicing functionality. Collaborating with teams to ensure end - to - end solutions in a hybrid work environment.
OB
Hybrid Enterprise Customer Success Manager
Posted 42 minutes ago
About the role
- Enterprise Customer Success Manager handling strategic accounts for AgentSync's Compliance as a Service solution. Owning customer relationships and driving measurable outcomes with executive-level engagement.
Responsibilities
- Own and command the full customer lifecycle for @ 30 of AgentSync’s most strategic accounts, driving measurable value, adoption, and expansion.
- Cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization—from end-users and champions to C-suite decision-makers.
- Lead quarterly business reviews and executive conversations that tie product adoption to business impact.
- Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support.
- Drive internal accountability, ensuring cross-functional teams deliver on commitments with urgency and clarity.
- Proactive and anticipatory mindset.
- A 'plan' vs. 'react' approach - takes pride in documenting and collaborating on customer engagement plans that serve as the backbone for our partnerships.
- Grow your insurance and compliance expertise to provide credible, strategic guidance on process improvements powered by AgentSync.
- Be an expert AgentSync’s full suite of products, advising on best practices and use cases.
- Influence product, engineering, sales, and marketing by championing the voice of the customer and identifying opportunities to improve our product and customer experience.
- Contribute to the foundations of a world-class Customer Success function by creating and iterating on best practices, tools, and playbooks.
- Travel to meet with customers and conduct onsite executive business reviews.
Requirements
- 10+ years of enterprise B2B SaaS experience in Customer Success, Account Management, Sales, or Consulting.
- 5+ years managing top-tier enterprise/strategic accounts—your company’s largest and most complex customers.
- Proven ability to navigate executive-level conversations with VP+ stakeholders in industries like insurance, financial services, compliance, or legal.
- Track record of successfully managing escalations and leading difficult conversations with both customers and internal teams.
- Strong ownership mentality—you take full responsibility for outcomes and hold customers and internal teams accountable.
- Natural influencer who can drive cross-functional alignment without formal authority.
- Exceptional communicator: skilled at simplifying complex solutions for customers and articulating customer needs to internal stakeholders.
- Problem-solver with high EQ: equally comfortable rolling up your sleeves in the details or zooming out to align on strategic goals.
- Proactive, resourceful, and resilient—able to thrive in ambiguity while consistently delivering results.
- Salesforce experience is a plus.
Benefits
- Medical - Cigna plans with 100% employer paid premiums on 2 plan options
- Dental - 100% paid premium plan for you and your dependents
- Vision - 100% paid premium plan for you and your dependents
- Employee Assistance Plan
- 401(k) retirement savings plan
- HSA employer contributions
- Flexible PTO
- 12 paid holidays per year
- 12 weeks parental leave w/generous return to work stipend
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