Enterprise Customer Success Manager handling strategic accounts for AgentSync's Compliance as a Service solution. Owning customer relationships and driving measurable outcomes with executive - level engagement.
About the role
- Membership CRM Lead overseeing member communications at Future. Responsible for managing marketing activity and building customer journeys at Future.
Responsibilities
- As the Membership CRM Lead, you will be the architect of our member communications.
- Oversee the end-to-end management of marketing activity, encompassing strategy, creation, execution, and optimisation across email, onsite messaging, and push notifications.
- Build seamless customer journeys that turn casual visitors into loyal members.
- Lead the 'how', ensuring every touchpoint is timely, relevant, and perfectly aligned with our brand voice.
Requirements
- CRM Expertise - 5+ years of proven CRM experience (Publishing/Media sector desirable)
- Lifecycle Marketing - A strong track record of building automated customer journeys that increase engagement, reduce churn and increase LTV (knowledge of Selligent Marketing Cloud desirable).
- Analytical Mindset - Comfortable with data - you don't just report numbers, you explain what they mean and how to improve them.
- Copywriting & Creative Eye - Ability to write engaging, brand-aligned copy and provide clear briefs for design assets.
- Technical Savvy - Basic understanding of HTML/CSS for email and experience with audience segmentation logic.
- People Management - Previous experience managing at least one direct report or demonstrated readiness to step into a formal leadership role.
- Strong Communication - Ability to provide clear, constructive feedback and brief junior team members effectively on complex campaign requirements.
- Cross-Functional Collaboration - Proven ability to work and communicate effectively across Marketing, Product, and Brand teams
Benefits
- Uncapped leave, because we trust you to manage your workload and time
- When we hit our targets, enjoy a share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programmes
- Opportunity to purchase shares in Future, with our Share Incentive Plan
Job title
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Experience level
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Degree requirement
No Education Requirement
Tech skills
Location requirements
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