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About the role
- Sales Operations Program Manager ensuring effective operations and support for sales teams at SMA America. Collaborating with leaders to manage demand planning and pipeline management activities.
Responsibilities
- Ensure accurate demand planning, pipeline management, and monitor performance to enable sales targets are exceeded across the region.
- Compiles high-end reports and dashboards to sales leadership.
- Collaborate with sales leadership to ensure all operational components are in place for sales strategy and driving outcomes to achieve sales target deliverables.
- Assists in the development, training, and rollout of latest sales features within our CRM system.
- Provides regional feedback to the global sales teams concerning sales insights, market requirements, local developments, and competitor analysis.
- Strategize ways to remove any operational barriers that may impede success of the sales teams and achieving sales targets.
- Identifies complex issues where analysis of situations or data requires an in-depth knowledge of the company.
- Monitors, coordinates and controls the monthly forecast process for the region.
- Drives continuous improvement initiatives across the organization to optimize processes and increase efficiency.
- Optimize demand and inventory planning throughout the region.
- Assist in the creation and drive the process of the regional Sales budget.
- Create monthly reports for sales leadership and assist with the Quarterly Business Review process both internally and externally.
- Assists in maintaining pricing processes throughout the region throughout the region.
- Other duties may be required or assigned.
Requirements
- A bachelor’s degree or relevant years of experience are required (business field preferred).
- At least 3 years of working experience in a similar role, ideally in an international environment.
- Experience in collaborating with Senior Management roles.
- Knowledge of the solar industry and solar inverters is preferred.
- Experience with customer service and a commitment to delivering exceptional customer experience.
- Strong analytical and critical thinking skills, with the ability to identify and mitigate risks and drive continuous improvement initiatives.
- Proficiency in the English language, both written and verbal, is required. Spanish and German language skills are a plus.
- Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Projects) is required.
- Organized, attention to detail, and a high level of accuracy are required.
- Proficiency with Sales Force is a plus.
- Ability to work in a fast paced, dynamic environment.
- Ability to analyze and solve problems effectively and work independently with minimal supervision.
- Ability to facilitate effective meetings and manage multiple projects simultaneously.
- Ability to collaborate with internal business units, stakeholders, and Key Account personnel.
- This position may require periodic domestic and international travel.
Benefits
- Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
- 401(k) plan with company match
- Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
- Opportunities for professional development and training
- Inclusive, collaborative, and innovative work environment
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