Transformation Manager facilitating implementation of healthcare technology across Northern Ireland. Collaborating with primary care partners to improve patient referral processes and support launch activities.
Responsibilities
Project managing the implementation of our service with primary care partners in Northern Ireland;
Being the face of Skin Analytics to partners and making sure their needs are met;
Supporting with training and troubleshooting
Supporting with hardware and testing
Supporting with system configuration and user support
Supporting post-launch to optimise ways of working and use of the technology
Understanding the region and the partners we are working with and flexibility to meet their needs in order to rapidly launch the services
Confident in training and supporting partners and in escalating issues to Line Management
Confident to support our Partners to troubleshoot with standard implementation activities including basic IT requirements and hardware management
Collaborating with other teams in Skin Analytics to provide partners with the best possible experience
Providing feedback to help shape strategic conversations to ensure mobilisation is aligned to Partners needs, identifying areas for potential improvement
Successfully enabling access to this service to all registered patients in NI and through every practice
Requirements
**Non-negotiable:**
3+ years’ experience in change management, project management, consulting, account management, or software implementation in a healthcare setting;
Experience training services users and being in a customer facing role
Experience of primary care in Northern Ireland
Experience implementing change and managing varied stakeholders (from C suite to administrative teams) and communications;
A driving licence is essential
****Behaviours and values you need**
Strong interpersonal skills to build relationships with partners and understand their needs;
An organised and diligent approach;
The ability to multi task – you can keep a lot of balls in the air;
A pro-active attitude and problem-solving mindset;
Benefits
Competitive salary
Private healthcare
25 days annual leave + 5 day summer company shut down + bank holidays
Work from anywhere policy
Enhanced parental leave - includes adoption & foster
Besides weekly catch-ups, monthly meetings to talk about you, and your ambitions and make plans
Lots of fun social activities including company offsite!
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