Relationship Analyst at Sizebay responsible for client satisfaction and service communication. Requires fluent English and Spanish with strong organizational skills in a dynamic environment.
Responsibilities
Establish contact with clients to verify their level of satisfaction with the services provided by Sizebay
Assist the coordination of customer service and ensure compliance with verification routines
Identify any need for adjustments or corrections and provide feedback on actions
Requirements
Fluency in English (C - fluent) and Spanish (B - able to speak and understand)
Proficiency with computer systems
Strong communication skills
Organizational skills
Attention to detail
Persistence: not giving up easily when attempting to reach clients and obtain feedback
Discipline: this role requires consistent cadence and continuity
Rigor: act — and hold others accountable — for behaviors aimed at ensuring customer satisfaction
Benefits
Meal card
Health insurance
Day off on your birthday
Gifts on special occasions
Water, coffee and biscuits (available when you are in the Coimbra office)
Feedback culture: we encourage and practice continuous feedback
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