Hybrid Mid-level Support Analyst – Backup, 3rd Shift

Posted 25 minutes ago

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About the role

  • Analista de Backup Pleno na Vivo gerenciando ambientes de proteção de dados on-premises e em nuvem. Responsável pela continuidade, segurança e integridade das informações.

Responsibilities

  • Administer backup and data recovery environments, ensuring service continuity, protection of corporate information and compliance with agreed service levels (SLAs).
  • Configure, deploy, operate and support corporate backup solutions based on Dell EMC technologies, including PowerProtect Data Manager (PPDM), Avamar, NetWorker and Data Domain.
  • Execute and monitor backup, restore and recovery test routines, ensuring compliance with business-defined RPO and RTO.
  • Perform analysis, troubleshooting and resolution of failures related to backup jobs, retention, performance and capacity.
  • Carry out data restorations (files, databases, VMs and applications) according to requests and operational procedures.
  • Monitor the data protection environment, identifying risks, alerts and opportunities for improvement.
  • Support cloud environments, including Microsoft Azure and Oracle Cloud Infrastructure (OCI).
  • Assist with capacity planning, retention policies and data lifecycle management.
  • Participate in technology evolution projects, upgrades, migrations and implementation of new backup solutions.
  • Document technical procedures, operational standards and lessons learned.
  • Work collaboratively with infrastructure, systems, cloud, information security teams and vendors to ensure integration and adherence to best practices.
  • Support audits, compliance requests and regulatory requirements related to data protection.
  • Provide operational support, including participation in on-call rotations as required by the environment.

Requirements

  • Proven professional experience in Information Technology, working with backup, infrastructure or data protection in corporate environments.
  • Hands-on experience with Dell EMC data protection solutions (PPDM, Avamar, NetWorker and Data Domain).
  • Experience with Windows and Linux environments.
  • Experience with virtualized environments (e.g., VMware).
  • Knowledge of backup solutions for Microsoft Azure and Oracle Cloud Infrastructure (OCI).
  • Understanding of concepts such as RPO and RTO; data retention; full, incremental and archive backups.
  • Strong analytical skills, organization and attention to critical environments.
  • Good communication and teamwork skills.
  • Knowledge of Huawei OceanProtect.
  • Experience in mission-critical environments.
  • Basic automation skills (Shell, PowerShell or similar).
  • Basic knowledge of information security and ransomware protection.
  • Technical certifications (Dell, Cloud, ITIL or related).
  • Experience with ServiceNow.
  • Bachelor’s degree completed or in progress in Information Technology, Computer Science, Information Systems, Engineering or related fields.

Benefits

  • Choose the benefits that best suit you and your dependents through a digital platform offering multiple categories such as gym, meal and food vouchers, pharmacy assistance, health insurance, dental care and life insurance.
  • Company mobile phone — a brand-new smartphone for you.
  • Unlimited voice and data plan — including Vivo’s 5G network.
  • Exclusive Vivo offers with special discounts on landline, broadband, TV and apps.
  • Eligible to receive an annual bonus or profit-sharing (PPR).
  • Plan your future with a private pension plan.
  • If you have children, receive a subsidy to help with school, daycare or babysitter expenses.
  • Work in an environment that respects your personality, dress style and individuality — be yourself. #ComeAsYouAre
  • Work remotely up to 2 times per week. #Mobility
  • Flexible working hours.
  • Enjoy a day off to celebrate your birthday.
  • Participate in one of the largest corporate volunteer programs to help make a difference.
  • Benefit from our Educational Development Program offering partnerships with educational institutions at a discount, certifications and online courses.
  • Advance your career through our Internal Recruitment Program, in Brazil or abroad — we are present in over 17 countries! #VivoMyCareer
  • Access a range of initiatives to improve your physical, emotional and social well-being through our #VivoWellBeing program.

Job title

Mid-level Support Analyst – Backup, 3rd Shift

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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