Analista de Dados de Mercado de Capitais pesquisando insights e soluções para traders em empresa líder na América Latina. Atuará em projetos de análise de dados e relatórios estratégicos.
About the role
- Fleet Specialty Analyst providing superior service and building relationships with Fleet customers. Responsible for servicing Fleet accounts and managing inquiries and requests.
Responsibilities
- Prepare legal documents for account modifications (lease renewals, lease rewrites, balloon rewrites, mid-term rewrites, extensions, due date changes, TOI/TOE’s, substitution of collateral, and restructures)
- Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in ALFA or send to Funding
- Respond timely to inquiries received via mail, email, cases, and phone
- Provide account information and perform account updates as requested, including: payoffs, insurance loss and repair check endorsements, amortizations, payment history, title copies, contract copies, power of attorney, garage/billing address updates, invoice format changes, and maintaining consolidated billing numbers
- Complete requests where possible in relation to account questions, title release and document and payoff provision
- Ensure completion of issues that are delegated to other areas within the organization
- Build relationships with internal partners to minimize risk of non-compliance with partner policies
- Work with the Office of Tax Affairs to determine appropriate account taxation and collect necessary tax exemption documents from the customer
- Review suspense daily and research payments for posting instructions
- Coordinate timely account dispositions and title release with the ART department
- Manage maturing leases, initiate contact with the customer, consult them on available lease end options (turn in, payoff, lease renewal, rewrite) and determine the customer’s intention
- Coordinate FMV Lease returns with DTR and act as liaison between all stakeholders
- Monitor and collect DTR outstanding balances for payoff of FMV program units
- Follow on assigned maturity portfolio and ensure accounts are processed before reaching 30 days past maturity
- Prioritize and re-prioritize multiple tasks to ensure the highest levels of customer service and maximize speed of response
- Review and interpret legal documents to ensure adherence to organizational and legal guidelines with ability to delineate between standard and custom arrangements
- Self-directed research, problem solving, and decision making under consideration of Limits of Authority, customer retention, compliance requirements, system limitations and DTFS' strategic goals
Requirements
- BS/BA and prefer 0-2 years of relevant experience OR 4 years of finance or data-driven experience in lieu of degree
- 1+ years of related customer service experience
- Strong verbal and written communication skills
- Familiarity with Microsoft Office Suite, specifically Excel
- Experience with collecting data and establish trends and variances
- Ability to manage customer portfolios consisting of multi-asset accounts
- High level of confidence communicating verbally and in writing with a wide range of customers from staff level to executive management
- Bachelor’s Degree in Accounting, Business Administration, Finance, etc. (exceptional candidates)
- Experience with ALFA, PEGA, F&I Pro, or eCreditPro (exceptional candidates)
Benefits
- annual bonus program
- 401k company contribution with company match up to 6 % as well as non-elective company contribution of 3 - 7% depending on age
- starting at 4 weeks paid vacation
- 15 calendar holidays
- 8 weeks paid parental leave
- employee assistance program
- comprehensive healthcare plans and wellness programs
- onsite fitness (at some locations)
- tuition assistance and volunteer paid time off
- short-term and long-term disability plans
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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