Hybrid Manager, Account Management – SMB

at Sitemate

• Job title: Manager, Account Management – SMB
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: A$140,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sydney, Australia

About the role

• Manager, Account Management coaching a team of Account Managers in SMB. Driving execution aligned with Sitemate’s frameworks and developing team members in a hybrid work environment.

Responsibilities

• Work closely with SMB Account Managers to coach, review pipeline, and support development.
• Run weekly team meetings & call review sessions to to review performance, align on goals, and reinforce playbooks and frameworks.
• Run demos, and close deals to contribute to individual sales targets.
• Provide real-time deal support to reps, including joining customer calls and helping with negotiation.
• Partner with directors and the GM to align on strategy, report on progress, and contribute to broader Oceania sales performance.
• Support hiring, onboarding, and ramping of new SMB team members when needed.

Requirements

• Enjoys the player-coach dynamic. Thrives on contributing individually while developing others.
• Thrives in a fast-paced environment, with the ability to prioritise high-impact work, manage a high volume of accounts and opportunities and set clear customer & team expectations.
• Skilled at balancing a high workload with consistently high standards.
• Motivated by building culture and setting the tone for team performance.
• Comfortable collaborating across functions and influencing outcomes beyond their immediate team.

Benefits

• Check out Sitemate’s team at the offsite: Sitemate Offsite 2022, Sitemate Offsite 2023 & recently Sitemate Offsite 2024
• You can see what people really think about working at Sitemate here: Working at Sitemate
• 2024 Podcast: CEO Hartley Pike on his personal journey, scaling Sitemate, diversity and culture at Sitemate
• 2023 Podcast: Listen to CMO Lance Hodgson’s tips on how to supercharge your career
• 2022 Podcast: Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy
• 2022 Podcast: Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate
• We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old.
• We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay.
• Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options.
• You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration.
• You will get a laptop and a budget to set up your home office.
• You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget.
• You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage.
• You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year.
• You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works.
• Sitemate has grown from 5 employees in 2018 to 150+, and we’re moving into the next stage of growth! We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts).
• Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design.
• Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate.
• Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc), Shearwater Growth Capital & Marbruck Investments.
• See info on our latest raise here.