Solutions Engineer leveraging technical expertise to design cloud solutions, collaborate with teams, and support sales processes. Driving customer satisfaction and enhancing experiences through solution design.
About the role
- Solutions Engineer deploying Siro’s AI inside enterprise systems, tackling high-value problems with strategic enterprise customers. Drive implementations and shape the platform through customer discovery.
Responsibilities
- Own technical discovery and solution recommendations for enterprise accounts — lead deep discovery across pre-sale, implementation and post-launch to translate customer systems and workflows into clear solutions.
- Deliver high impact enterprise implementations — design and drive implementations across CRM integrations, APIs, SDKs, data pipelines, recording automation, and downstream workflows with a strong bias for outcomes.
- Build and prototype new use cases — write code, develop POCs and create reference implementations that validate approaches, de-risk integrations and inform Siro’s product direction.
- Shape the platform through customer discovery — identify repeatable patterns across customers and partner with Product and Engineering to turn them into scalable platform improvements — not long-tail custom solutions.
- Be the technical face of Siro for the enterprise — build trust with technical and business stakeholders through credible guidance, live problem-solving and tradeoff-driven decision-making.
- Help build Siro’s Solutions Engineering function — define best practices, engagement models and technical standards as the function scales.
Requirements
- 4+ years in technical, customer-facing engineering roles (forward-deployed engineer, solutions engineering, solutions architecture, etc)
- Strong fluency in APIs, CRM systems, SDKs, and data workflows
- Comfortable writing and reading production-quality code to build prototypes, integrations, and reference implementations in collaboration with Engineering
- Strong architectural instincts — comfortable whiteboarding systems and reasoning through tradeoffs in real time
- Ability to work equally well with deeply technical partners and non-technical stakeholders
- Exceptional written and verbal communication — comfortable authoring docs, architectures and presenting to executives at Fortune 500 companies.
Benefits
- Offers Equity
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Degree requirement
No Education Requirement
Location requirements
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