About the role

Digital Customer Solutions Engineer at Cloudflare ensuring customer success and product use. Collaborating with teams to deliver value and implement solutions for Enterprise customers in APAC/EMEA region.

Responsibilities

As a Digital Customer Solutions Engineer, (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle.
You are a Cloudflare product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent.
Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
You will work closely with Digital Customer Success Managers (CSMs) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.
Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs.
You will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers via limited 1:1 engagements, and 1:many success events:
Deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices via 1:many events and limited 1:1 engagements.
Provide customers with clear proactive technical guidance and expertise across your main specialisation, and in a secondary area of expertise.
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
Proactively identify opportunities for expansion for existing customers.

Fluency in English is required. Any European language on top is preferred but not exclusive.
6+ years of prior post-sales customer relationship management.
Deep understanding of how the internet works and the desire to expand that knowledge. For example:
Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP.
Reverse and forward proxies and the applications of both.
Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust.
Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
Enjoying the adventure of troubleshooting and solving technical problems.
Understanding why Cloudflare plays an increasingly important role on today’s internet.
Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence.
Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts.
Ability to manage a project, work to deadlines, and prioritize between competing demands.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Diverse and inclusive team support.
Opportunities for continuous learning and development.
Global team events and activities.