People & Talent Manager leading HR and talent acquisition for London office. Responsible for end-to-end HR operations while supporting the New York office too.
Responsibilities
Manage day to day HR administration across the UK and US, ensuring accurate employee records and documentation
Maintain and manage the HRIS (HiBob) and US HR platform (JustWorks), ensuring data integrity, reporting accuracy, and process efficiency
Oversee onboarding to ensure new hires are effectively integrated into the business, including 6/8 week entry interviews
Manage off-boarding processes, including documentation and exit interviews
Analyse exit feedback to identify trends and opportunities for improvement.
Lead end to end recruitment across the UK and US, including job briefs, advertising, screening, interviews, offers, and onboarding coordination
Partner with hiring managers to understand workforce needs and support effective hiring decisions
Contribute to workforce planning discussions
Ensure a positive and consistent candidate experience throughout the recruitment process.
Act as the first point of contact for HR queries, offering clear and supportive guidance
Ensure company compliance with UK employment law, health and safety requirements, and internal policies
Maintain up to date knowledge of employment law and HR best practices
Provide clear, timely, and accurate HR guidance and policy support to managers and employees
Manage employee relations matters, with support from external consultant for complex cases
Liaise with managers and senior leaders to coach and advise on people issues, from conduct to capability. Escalate more complex matters to the HR consultant when required
Support initiatives that promote a positive, inclusive, and high performance culture
Lead engagement activities and feedback processes to enhance employee satisfaction and retention
Conduct regular people and culture check ins to support wellbeing and engagement.
Support and coordinate the annual performance review and pay review cycle, ensuring timelines and documentation are managed effectively
Contribute to succession planning discussions and support career development frameworks
Help coordinate training initiatives, working with external providers where appropriate.
Provide timely and accurate payroll administration to support the Finance Director with monthly payroll
Ensure payroll data is accurate, approved, and submitted in line with deadlines
Administer employee benefits and act as the main point of contact for benefits queries.
Collaborate with the Office Manager on office events (both socials and inclusion/wellbeing), facilities coordination, inventory management, and office security
Support basic IT coordination for new starters and leavers, including equipment and systems access setup
Cover Office Manager duties when they are on leave.
Partner with external HR consultants on complex employment matters including legal advice, redundancies, conflict resolution, major incidents, and significant organisational changes
Support implementation of consultant recommendations where required.
Requirements
Proven experience as a standalone People Manager within a generalist HR and Talent Management and role
Experience working in media/marketing services sector is desirable but not essential
Strong end to end HR experience across onboarding/off boarding employee relations, performance management, payroll support, and HR administration
Demonstrable experience managing recruitment and talent acquisition processes
Confident advising and coaching managers on basic people matters, including performance, employee wellbeing, maternity, absences etc.
Experience supporting payroll administration and employee benefits management
Experience managing and maintaining a HRIS and ATS, with strong attention to data accuracy and reporting. HiBob and Workable experience desirable but not essential
Experience supporting annual review and pay cycles, and contributing to training and development initiatives
Up to date understanding of UK employment law and HR best practice. Exposure to US employment practices is advantageous
Highly organised, proactive, and comfortable working independently while managing multiple priorities
Strong interpersonal and communication skills with the ability to build trusted relationships across the business
CIPD qualified or working towards qualification preferred.
Benefits
25 days’ holiday (plus public holidays and Christmas closure) and additional annual leave accrual for the first three years
Competitive salary, benchmarked annually
Enhanced family and personal leave policies
Health cash plan (after 3 months) and employee assistance programme
Hybrid working with home equipment allowance
Regular social events and free tickets to live events
Opportunities to help further shape the business culture and agency benefits.
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