Account Manager at Liberty Coca - Cola managing customer relationships and increasing business through sales. Responsible for executing sales strategies and ensuring customer satisfaction.
About the role
- Account Manager handling client communications and strategies for TikTok Shop. Collaborating with teams to deliver insights and optimize campaign performance at OverCast Digital.
Responsibilities
- Act as the primary liaison for day-to-day interactions with assigned clients, ensuring timely responses and fostering strong relationships.
- Coordinate and lead weekly cadence calls with clients, addressing their needs and providing updates on account performance.
- Prepare weekly client decks, including performance metrics, insights, and upcoming initiatives.
- Drive Affiliate Management - implementing strategy, affiliate outreach and communicating with affiliates to ensure they are well informed on the brief, the campaign and any requirements.
- Oversee the implementation of client strategies, including affiliate management, product listings, and promotional campaigns.
- Monitor campaign performance and proactively identify opportunities to optimize results.
- Partner with the creative, and operations teams to execute client projects seamlessly.
- Track and analyze key performance metrics (KPIs) for client accounts, identifying trends and areas for improvement.
Requirements
- 1-2+ years of experience in account management, client services, or a related field, preferably in digital marketing, e-commerce, or social media.
- Exceptional communication and presentation skills, with the ability to simplify complex information for clients.
- Highly organized and detail-oriented, with experience managing multiple projects simultaneously.
- Data-driven mindset with experience analyzing and interpreting performance metrics.
- Strong understanding of TikTok Shop and social commerce trends.
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