Account Manager driving sales growth within transportation planning software sector. Building relationships and managing client accounts in Birmingham's public and private sectors.
About the role
- Key Account Manager driving loyalty and satisfaction managing B2B/B2C client relationships at Trodo. Supporting the growth of the Partner Program with strong relationships and structured management.
Responsibilities
- Support the Head of Key Accounts in growing the Partner Program by managing a portfolio of strategic customers
- Drive loyalty, satisfaction, and growth through strong relationships, proactive feedback handling, and structured account management
- Manage a portfolio of high-value B2B/B2C clients (workshops, resellers, fleets)
- Gather client feedback to inform program improvements
- Lead onboarding for new key clients
- Identify leads from existing clients and market signals
- Track account KPIs and contribute to program performance reporting
- Ensure timely communication on benefits, promotions, and service updates
- Conduct account reviews, monitor health, and facilitate tier upgrades
Requirements
- 2+ years in B2B account management, sales, or customer success (automotive aftermarket/e-commerce preferred)
- Strong understanding of workshop, reseller, or fleet operations
- Proven relationship-building and negotiation skills
- Experience with CRM tools and KPI tracking
- Data-driven mindset with analytical skills
- Organized, collaborative, and able to manage multiple accounts in a fast-paced environment
- Advanced-level English language skills are essential for communication with foreign customers
- An advantage for candidates with proficiency in Nordic languages working with solutions tailored for Nordic audiences and users
Benefits
- Extended health insurance
- Flexible benefits (extra holidays or paid GYM)
- Growth & development opportunities
- Employee Purchase Program
- Mental health support program
- Fruits (and ice cream during summer), and refreshments in the office
- Family-friendly workplace
- Celebrations of employee's important life moments
- Team buildings and corporate events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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