Support our partners in using the software by answering their questions;
Provide high-quality customer service via our ticketing system (Zendesk) or outbound calls (Aircall);
Place partner satisfaction at the center of attention;
Detect and identify technical needs encountered by our partners and follow up accordingly;
Liaise with our internal teams, using tools such as Teams and Azure DevOps, to escalate ongoing issues and resolve them;
Perform non-regression and usability tests, as well as tests validating new features on the web application and native mobile apps for iOS and Android;
Provide feedback to R&D teams following tests performed.
Requirements
You have substantial experience in a support role;
You are autonomous while possessing an excellent team spirit;
Your curiosity and analytical skills drive you to solve problems by exploring different solutions and deepening your understanding;
You are described as attentive and patient;
You demonstrate strong interpersonal skills and adaptability;
You have knowledge of HRIS software and/or the mutual insurance sector;
You have impeccable spelling and grammar;
And of course, it is a plus if you have technical interests and/or initial experience at a SaaS vendor or in an IT services company (ESN).
Benefits
Compensation package: Base salary + Profit-sharing
Meal vouchers (Sodexo card: €9/day)
Comprehensive health insurance (Alan)
Remote work (2 days/week)
6.5 to 8 additional RTT days on top of 5 weeks of paid vacation
Active works council: Leeto platform, Gymlib: access to 8,000 gyms and over 300 wellness activities...
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