Hybrid Customer Support Agent

Posted 4 days ago

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About the role

  • Support our partners in using the software by answering their questions;
  • Provide high-quality customer service via our ticketing system (Zendesk) or outbound calls (Aircall);
  • Place partner satisfaction at the center of attention;
  • Detect and identify technical needs encountered by our partners and follow up accordingly;
  • Liaise with our internal teams, using tools such as Teams and Azure DevOps, to escalate ongoing issues and resolve them;
  • Perform non-regression and usability tests, as well as tests validating new features on the web application and native mobile apps for iOS and Android;
  • Provide feedback to R&D teams following tests performed.

Requirements

  • You have substantial experience in a support role;
  • You are autonomous while possessing an excellent team spirit;
  • Your curiosity and analytical skills drive you to solve problems by exploring different solutions and deepening your understanding;
  • You are described as attentive and patient;
  • You demonstrate strong interpersonal skills and adaptability;
  • You have knowledge of HRIS software and/or the mutual insurance sector;
  • You have impeccable spelling and grammar;
  • And of course, it is a plus if you have technical interests and/or initial experience at a SaaS vendor or in an IT services company (ESN).

Benefits

  • Compensation package: Base salary + Profit-sharing
  • Meal vouchers (Sodexo card: €9/day)
  • Comprehensive health insurance (Alan)
  • Remote work (2 days/week)
  • 6.5 to 8 additional RTT days on top of 5 weeks of paid vacation
  • Active works council: Leeto platform, Gymlib: access to 8,000 gyms and over 300 wellness activities...
  • Be a user of our products!

Job title

Customer Support Agent

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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