Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
About the role
- Customer Care Support for Silae's SaaS solutions, assisting partners with software usage. Responsibilities include quality customer service and liaison with internal teams.
Responsibilities
- Support our partners in using the software by answering their questions;
- Provide high-quality customer service via our ticketing system (Zendesk) or outbound calls (Aircall);
- Place partner satisfaction at the center of attention;
- Detect and identify technical needs encountered by our partners and follow up accordingly;
- Liaise with our internal teams, using tools such as Teams and Azure DevOps, to escalate ongoing issues and resolve them;
- Perform non-regression and usability tests, as well as tests validating new features on the web application and native mobile apps for iOS and Android;
- Provide feedback to R&D teams following tests performed.
Requirements
- You have substantial experience in a support role;
- You are autonomous while possessing an excellent team spirit;
- Your curiosity and analytical skills drive you to solve problems by exploring different solutions and deepening your understanding;
- You are described as attentive and patient;
- You demonstrate strong interpersonal skills and adaptability;
- You have knowledge of HRIS software and/or the mutual insurance sector;
- You have impeccable spelling and grammar;
- And of course, it is a plus if you have technical interests and/or initial experience at a SaaS vendor or in an IT services company (ESN).
Benefits
- Compensation package: Base salary + Profit-sharing
- Meal vouchers (Sodexo card: €9/day)
- Comprehensive health insurance (Alan)
- Remote work (2 days/week)
- 6.5 to 8 additional RTT days on top of 5 weeks of paid vacation
- Active works council: Leeto platform, Gymlib: access to 8,000 gyms and over 300 wellness activities...
- Be a user of our products!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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