Customer Experience Technician at Homecare Homebase troubleshooting software issues for clients. Supporting client needs and enhancing efficiency in care delivery through effective software use.
About the role
- Client Service Engineer installing and maintaining analytical instruments for SHIMADZU in Bourgogne/Franche Comté. Advising users, troubleshooting, and ensuring client satisfaction.
Responsibilities
- Installer les instruments d’analyse et des logiciels en site clientèle
- Apporter un conseil auprès des utilisateurs et les former sur les instruments d’analyse
- Assurer le dépannage des machines SHIMADZU vendues auprès des clients
- Effectuer la maintenance des machines via les visites préventives et/ou correctives
- Garantir la satisfaction des clients par la résolution de l’ensemble des problématiques techniques
Requirements
- Connaissances approfondies sur au moins une des techniques analytiques en chromatographie (GC /HPLC)
- Expertise dans les techniques Après vente et de la Relation client
- Maîtrise de l’Anglais
- Aisance avec les outils informatiques (PACKOFFICE et logiciels internes)
- Mobilité
- Goût du contact, pédagogie et excellent relationnel
Benefits
- Véhicule de fonction
- PC portable
- Téléphone portable
- Mutuelle
- Titres Restaurants
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Manager leading the USCA Customer Service Organization for PPG. Driving efficiency, service excellence, and talent development across the organization.
Application Support Specialist for Consoltec providing technical support and collaboration on FlowFit TBMS, ensuring customer satisfaction and incident resolution.
Product Support Specialist at Patsnap resolving customer technical inquiries in Life Sciences. Engaging with users to enhance their experience with innovation intelligence products.
Product Support Specialist providing expert technical support for Caterpillar’s AI - enabled products. Collaborating with cross - functional teams to resolve issues and enhance customer experience.
Supervisor overseeing customer experience to maximize sales through client relationships at Kate Spade. Leading team in maintaining high service levels and product knowledge.
Application Support Specialist providing technical support via various channels. Collaborating with IT department and ensuring customer satisfaction for FlowFit product users.
Customer Service Representative managing customer inquiries and order processes for Qnity, a leader in advanced electronics. Collaborating with teams to meet operational needs and customer satisfaction.
Provide billing and collections support to enhance medical revenue cycle operations. Engage with patients and healthcare providers to ensure compliance and resolution of accounts.
Area Customer Experience Supervisor optimizing processes and leading Inside Sales teams at Crescent Electric. Overseeing employee development and ensuring team performance across multiple locations in Wisconsin.