Client Service Engineer installing and maintaining analytical instruments for SHIMADZU in Bourgogne/Franche Comté. Advising users, troubleshooting, and ensuring client satisfaction.
Responsibilities
Installer les instruments d’analyse et des logiciels en site clientèle
Apporter un conseil auprès des utilisateurs et les former sur les instruments d’analyse
Assurer le dépannage des machines SHIMADZU vendues auprès des clients
Effectuer la maintenance des machines via les visites préventives et/ou correctives
Garantir la satisfaction des clients par la résolution de l’ensemble des problématiques techniques
Requirements
Connaissances approfondies sur au moins une des techniques analytiques en chromatographie (GC /HPLC)
Expertise dans les techniques Après vente et de la Relation client
Maîtrise de l’Anglais
Aisance avec les outils informatiques (PACKOFFICE et logiciels internes)
Mobilité
Goût du contact, pédagogie et excellent relationnel
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