Client Success Manager at FIS driving value realization for a scaled client portfolio. Collaborating across teams to provide high - quality client support and product guidance.
About the role
- Manage strategic accounts and partnerships for vaccine contracts at Sanofi. Assume leadership roles and drive co-creation of customer value and revenue growth with health systems.
Responsibilities
- Assume the leadership role within assigned accounts, providing overall account leadership to cross-functional internal and external team members as needed.
- Manage each as a business partnership on behalf of Sanofi.
- Build a strategic account plan for assigned accounts.
- Organize and deploy the appropriate resources within Sanofi to drive value co-creation with customers.
- Maintain trust-based relationships with external stakeholders to generate revenue.
- Develop a deep understanding of the customer’s business, pressures, drivers, priorities, challenges, and opportunities.
- Identify and qualify high value opportunities.
- Conduct business coaching and strategy sessions with account teams to facilitate customer value co-creation.
Requirements
- Bachelor’s degree required
- 5+ years of field sales or account management experience
- Broad understanding of health system business, decision making processes & market trends
- Proven track record of accessing C-suite to D-suite decision makers
- Proven ability to translate health system market knowledge and develop strategic plans with internal stakeholders
- Ability to execute tactical initiatives, provide ongoing feedback, and prioritize multiple projects
- Broad field sales experience with demonstrated success working with P&T committees, decision makers & influencers in Hospitals, Health Systems, IHNs and other large-organized customers
- Strong business acumen and strategic thinking skills
- Self-directed and organized with excellent execution and planning skills
- Excellent communication skills both written and oral
- Must possess valid driver’s license, be eligible for insurance coverage and must be able to safely operate a vehicle
- Ability to travel up to 75% of the time to customers, conventions, training, and other internal meetings.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Paid time off
- Professional development opportunities
- Company car through the Company’s FLEET program
- Gender-neutral parental leave
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