Help Desk Specialist Tier II providing IT support for federal government contracts in fast - paced environment. Managing technical support for desktop, networking, and conferencing technologies.
About the role
- Level 2 IT Technician providing support for complex technical issues to ensure smooth IT operations. Collaborating with clients to resolve escalated service tickets and perform system monitoring.
Responsibilities
- Resolve escalated service tickets from Level 1 support.
- Troubleshoot and support servers, networks, Microsoft 365, and cloud environments.
- Perform proactive system monitoring and patching.
- Collaborate with senior engineers on projects and infrastructure upgrades.
- Deliver excellent customer service with clear, professional communication.
Requirements
- 2–4 years of MSP experience.
- Strong knowledge of Windows systems, Microsoft 365, and networking.
- Experience with RMM/PSA tools (ConnectWise, Ninja, etc.).
- Problem-solver with great communication and multitasking skills.
- Certifications like CompTIA Network+/Security+ or Microsoft preferred.
Benefits
- Work with a variety of technologies across multiple industries.
- Be part of a collaborative, growth-focused team.
- Opportunities for career advancement and certification support.
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