Customer Support Specialist handling complex banking product inquiries and issues. Engaging with clients while ensuring service desk quality in a hybrid work setup.
About the role
- Strategic Account Executive tasked with exceeding sales goals by developing sales strategies and cultivating customer relationships. Joining SHI International Corp., a $16 billion global IT solutions provider.
Responsibilities
- Master SHI’s value proposition to consistently exceed revenue and profit goals, and develop penetrating sales strategies and pricing proposals.
- Cultivate relationships with existing customers and establish new ones through targeted sales techniques, including cold calling, meetings, and networking.
- Identify and create opportunities in the sales pipeline to achieve sales targets, develop business with existing customers, and establish new customers using targeted sales techniques.
- Collaborate with sales management to identify and manage sales opportunities, aiming to meet or exceed quarterly and annual targets.
- Build proactive partnerships with internal SHI support teams and external industry partners to drive business and maintain joint selling initiatives.
- Understand customer’s business objectives, IT priorities, and initiatives to provide tailored solutions.
- Position and effectively communicate SHI’s portfolio of products, solutions, services, and capabilities to customers and partners.
- Be aware of SHI’s industry competition and how to properly showcase our offerings and defend SHI’s value to win new business.
- Foster successful cross-department relationships and engage with extended SHI support teams for identifying new business opportunities and leveraging support resources.
- Build market awareness of SHI through participation in local/regional industry events, organizations, and affiliations.
- Continuously educate oneself to remain current on industry trends, products, and market conditions.
Requirements
- Completed Bachelor’s Degree or relevant work experience required
- Minimum of 10+ years of direct, field-based technology sales experience; VAR/IT solutions provider, and OEM experience preferred
- Minimum 50% time outside of an office setting meeting with existing and potential customers
- Travel to customer sites within dedicated territory
- Travel to SHI, Partner, and Customer Events
- Currently hold or have the ability to obtain required sales and/or technical certifications within first 90 days of employment.
Benefits
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- Continuous professional growth and leadership opportunities.
- World-class facilities and the technology you need to thrive – in our offices or yours.
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