Knowledge Manager developing a robust knowledge management strategy within Pacific Life's HR teams. Collaborating with centers of excellence to optimize employee - facing and internal HR content delivery.
About the role
- Instructional Designer creating effective training experiences for sales teams in residential training and development. Collaborating with SMEs to design content across various formats.
Responsibilities
- Design and develop engaging, effective training programs and materials aligned with adult learning theory and instructional design best practices.
- Collaborate with SMEs to translate business goals, product information, and process updates into clear, impactful learning experiences.
- Create facilitator guides, learner workbooks, PowerPoint decks, job aids, and other training assets to support various delivery methods (instructor-led, virtual-led, and self-paced).
- Support the development and deployment of training content in the LMS (e.g., uploading SCORM files, creating learning paths, tracking engagement).
- Develop interactive activities, assessments, and simulations that reinforce learning and encourage skill application.
- Partner with sales enablement and training leads to improve the end-to-end learning experience – from communications and scheduling to facilitation support.
- Assist with the delivery of live training events (e.g., webinars, workshops, sales meetings), ensuring smooth execution and effective engagement.
- Measure training effectiveness through feedback, completion metrics, and performance outcomes; use insights to refine content.
- Maintain and update training content to ensure relevance and consistency across programs.
Requirements
- Bachelor’s degree in Instructional Design, Education, Organizational Development, Communications, or related field.
- 3+ years of experience in instructional design or training content development, preferably in a sales or commercial training environment.
- Deep knowledge of adult learning theory and instructional design models (ADDIE, SAM, etc.).
- Proficiency with content authoring tools (e.g., Articulate 360, Rise, Camtasia, Adobe Creative Suite) and LMS platforms (e.g., Docebo, Cornerstone, Workday Learning).
- Strong presentation design skills (PowerPoint/Google Slides) with a creative eye for visual learning.
- Excellent communication, writing, and editing skills.
- Strong project management and organizational skills with the ability to manage multiple priorities.
- Comfortable working cross-functionally in a fast-paced, results-driven environment.
- Experience supporting virtual and in-person learning sessions preferred.
Benefits
- Health insurance
- Retirement plans
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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