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About the role
- Customer Contact Administrator supporting customers in Developer Services at Severn Trent. Handling inquiries, logging applications, and providing guidance in a fast-paced environment.
Responsibilities
- First point of contact for all New Connections customers
- Taking calls, replying to emails, and speaking to customers on webchat
- Providing advice and guidance on applications
- Logging applications on our system with 100% accuracy
- Liaising with other teams to ensure consistent advice and service
- Picking up different tasks between the team and collaborating for improvement
Requirements
- Proven track record in a customer service environment
- Experience working with accuracy under time pressure
- Comfortable using I.T systems
- Excellent customer call handling skills
- Good IT skills (use of SAP would be great)
- Eye for detail and ability to offer unwavering excellent customer service while working under pressure
Benefits
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500, which is subject to eligibility)
- Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our Academy
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two paid volunteering days per year
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